Shipping policy

At Full House Hats (FHH), we aim to get every order packed, dispatched and delivered as quickly as possible. Please find our shipping information below.

Order Processing & Dispatch

Orders are generally processed within 1 working day.

We aim to dispatch all orders within 3 business days of your order being placed. During particularly busy periods, processing and dispatch may occasionally take a little longer.

Once your order has been dispatched, you will be able to follow its progress using the tracking information available through your post-purchase dashboard.

UK Delivery Times

Our estimated delivery timeframe is 3–8 working days.

Please note that this is an estimated timeframe rather than a guaranteed delivery date. Delivery times can occasionally be affected by courier delays, public holidays, unusually high order volumes or other circumstances outside of our control.

International Delivery

We ship internationally. For international orders, please allow approximately 5 additional business days on top of our standard delivery estimates.

International delivery times can also be affected by customs processing within the destination country.

Shipping Costs

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Tracking

Where tracking is available for your shipment, tracking information will be provided through your post-purchase dashboard, allowing you to follow the progress of your order.

Customs, Duties & Taxes

For international orders, customs duties, import taxes or other charges may be imposed by the destination country.

While we aim to minimise additional costs for our customers wherever possible, we cannot guarantee that customs duties, taxes or import charges will be avoided.

Any such charges imposed by local customs authorities are the responsibility of the customer.

Delays

Occasionally, orders may experience delays, particularly during busy periods.

With a large and frequently changing product range, we work hard to manage our inventory and keep our availability information accurate. However, there may occasionally be circumstances where processing or dispatch takes longer than expected.

If there is a significant issue affecting your order, we will do our best to keep you informed.

Incorrect or Incomplete Addresses

Please make sure that your delivery information is complete and accurate before placing your order.

We cannot guarantee that an order can be recovered or redirected after it has been dispatched to an incorrect address supplied at checkout.

If an order is returned to us following an unsuccessful delivery due to an incorrect or incomplete address, please contact us and we will assist you with the available refund or redelivery options.

Lost or Missing Parcels

If you believe your parcel has been lost, has stopped tracking or has not arrived within the expected timeframe, please get in touch with us.

Lost and missing parcel enquiries are handled on a case-by-case basis, and our team will investigate the shipment and work with you towards an appropriate resolution.